Privacy Policy

THE OFFICIAL AND LEGALLY BINDING VERSION OF THIS POLICY IS THE ENGLISH VERSION. ALSO AVAILABLE IN SPANISH AND PORTUGUESE.

Last updated: May 26, 2026.

Legal version: 2026-05-26.

This Privacy Policy explains how Solvmetric Works L.L.C., operator of FleetMath ("Solvmetric", "FleetMath", "we", "us", or "our"), collects, uses, shares, and protects information when you use fleetmath.cloud, the web platform, FleetMath Driver, APIs, integrations, and related services.

1. Information we collect

We may collect:

- Account data: name, email, language, authentication, company, role, and preferences. - Company data: organization name, plan, operational settings, timezone, and users. - Logistics data: depots, vehicles, capacities, customers, stops, addresses, time windows, service times, routes, optimization results, and operational history. - Driver data: driver name or label if entered by the company, assigned vehicle, assigned route, and session status. - Location data: GPS locations sent by FleetMath Driver during active routes, along with accuracy, speed, heading, capture time, and receive time when available. - Technical data: IP address, browser, device, operating system, logs, errors, cookies, local storage, session identifiers, and security data. - Analytics data: pages visited, basic usage events, traffic source, and aggregated metrics when Google Analytics or similar tools are enabled. - Communications: support messages, transactional emails, requests, and responses.

2. How we use information

We use information to:

- Provide, maintain, and improve FleetMath. - Create and optimize routes. - Store routes, drafts, results, and history. - Generate navigation links and FleetMath Driver links. - Show operational tracking for active or recent routes. - Diagnose sync failures, performance issues, and errors. - Protect accounts, prevent abuse, and maintain security. - Send transactional emails and operational communications. - Comply with legal obligations and enforce our terms. - Analyze product usage and improve user experience.

3. Driver location

FleetMath Driver may collect device location during an active route, subject to operating system permissions and device settings. Location is used for operational tracking, recent history, progress estimation, diagnostics, and route completion.

The customer organization is responsible for informing its drivers, employees, contractors, and operational personnel, and for obtaining required consents. Drivers may control permissions through the operating system, but disabling permissions may prevent the route or tracking from functioning. If a driver contacts us directly about their data, we may respond, request verification, and/or coordinate the request with the relevant customer organization.

4. Google Analytics and similar technologies

FleetMath may use Google Analytics 4 to understand general site and product usage. Google Analytics may collect information such as pages visited, device type, browser, approximate location, interactions, and traffic source.

We should not send Google Analytics emails, customer names, addresses, route tokens, credentials, session IDs, or precise coordinates as event parameters.

You may use browser controls, blockers, or Google tools to limit analytics where available.

5. Cookies and local storage

We use cookies, local storage, and similar technologies for authentication, security, preferences, session, language, analytics, and product functionality.

Some technologies are necessary to operate FleetMath. Others help us improve the product and measure usage.

6. Providers and third parties

We may share information with providers that help operate FleetMath, such as hosting, database, authentication, email, maps, geocoding, analytics, monitoring, storage, and technical processing providers.

These providers process data to provide services to FleetMath. We may also share information if required by law, to protect rights, investigate abuse, prevent fraud, or respond to valid legal process.

We do not sell personal data.

7. Retention

We retain data as long as needed to provide the service, comply with legal obligations, resolve disputes, maintain security, audit operations, and improve FleetMath.

Location data and tracking pings may be retained for limited periods for operations, recent history, and diagnostics. We may summarize, anonymize, or delete older data according to internal policies, technical limits, or applicable requests.

8. Security

We apply reasonable safeguards to protect information, including access controls, hashing of sensitive tokens where appropriate, secure connections, and operational security practices. However, no system is completely secure.

9. Your choices and rights

Depending on your jurisdiction, you may have rights to access, correct, export, delete, or object to processing of certain data. Requests should be sent from the email associated with the account or by an authorized company administrator.

Customer organizations are responsible for managing requests from their own customers, employees, or drivers when they act as controllers of that data.

10. International transfers

FleetMath may process and store information in the United States or other countries where our providers operate. By using FleetMath, you understand that your data may be transferred to and processed outside your country.

11. Children

FleetMath is not directed to children. We do not knowingly collect information from children.

12. Changes to this policy

We may update this Privacy Policy. We will post the updated version on the Platform and, where appropriate, notify active users.

13. Contact

For privacy questions or data requests, contact us at: info@fleetmath.cloud